FAQ
Why should I choose Downsizing by Fine Touch?
So you Can Consider It Done!
We pride ourselves on our relationships with our clients. We will listen to you and partner with you to meet your requirements ensuring you receive the results you are expecting.
What services do you offer?
Decluttering, organizing, packing for moving or storage, unpacking, move management, assistance holding on-line auctions, estate clearing, prepping your home for staging to go onto the market.
What area’s do you service?
We serve the Toronto, Durham and York Regions.
How do I schedule a consultation?
Please fill out the Contact Us form, email us at lesa@downsizingfinetouch.com or info@downsizingfinetouch.com, or call us at 289 980 5555.
How quickly will you respond to my request?
Our commitment is to do our best to get back to you within 24 hours. While this is not always possible, we will get back to you as soon as possible.
Is there a minimum booking?
Yes. Our minimum booking time is 3 hours.
What are your hours?
Normal business hours are Monday to Friday, 9:00 am – 6:00 pm. Services outside of these hours can be requested and will be considered.
How much do you charge?
We work with clients on a custom basis, that covers smaller to very large projects. As a result, everything is quoted on an individual basis based on what our client needs. We do as little or as much as you need or want.
How am I billed?
What methods of payment do you accept?
E-Transfers are the most preferable form of payment. However, we also accept, Visa & Mastercard. Visa & Mastercard purchases are subject to an additional 3% service charge.
Is Your company insured?
Yes, we carry both general and professional liability insurance.
What if I need to cancel?
Once we have received your deposit, if you must cancel within 14 days of the project starting, your deposit will be fully refundable, less any outstanding fee’s or expenses incurred on your behalf. Should the project be cancelled or changed within the 14 days of the start date, a cancellation fee may apply as staff has been booked for the dates and times agreed to. Cancellation fees depend on the number of days and staff who have been booked.